Terms of Service
Last updated: 17 October 2026
Who we are
ElegantInsights is run by ELEGANTINSIGHTS LTD, a company registered in England and Wales (company number 16278146). Our registered office is Larch House, Parklands Business Park, Denmead, Hampshire, PO7 6XP. You can contact us at support@elegantinsights.co.uk.
These terms cover your use of elegantinsights.co.uk and the ElegantInsights service. If you take a paid subscription, our Subscription Services Agreement also applies. Our Privacy Policy explains how we handle personal data.
By creating an account or using the service, you agree to these terms. If you do not agree, please do not use the service.
Who can use ElegantInsights
ElegantInsights is a service for businesses. You must be at least 18, and if you use it on behalf of an organisation, you confirm you have authority to accept these terms for it.
You are responsible for:
- keeping your account details accurate;
- keeping your password and two-factor authentication secure;
- everything that happens under your account.
Tell us straight away at support@elegantinsights.co.uk if you think someone else has accessed your account.
Acceptable use
You must not:
- break the law, or use the service to help anyone else do so;
- try to get into systems, accounts or data you are not authorised to access, including ours, our providers' or other customers';
- upload malware or anything designed to harm a system;
- overload, disrupt or attack the service, or scrape it with automated tools;
- get round usage limits, billing or security controls;
- copy, resell or rebuild the service, or use it or its outputs to build or train a competing product or AI model;
- submit content you do not have the right to share, or personal data about others without a lawful basis.
We may suspend or close an account that breaks these rules.
AI-generated reports
ElegantInsights uses AI (Claude, provided by Anthropic) to turn your questions into SQL reports for HaloPSA.
- Check before you rely on it. AI output can be wrong or incomplete. Review any SQL and results before you use them for decisions, billing or anything that matters.
- It is not professional advice. Reports are tools, not legal, financial or other professional advice.
- Your content stays yours. You own what you put in and, as far as the law allows, the reports you get out. You give us permission to store and process it to run, secure and improve the service.
- No AI training. We do not use your content to train AI models, and Anthropic does not train its models on data sent through its API.
- Automated safety checks. Every reply is screened automatically for misuse, such as attempts to extract our instructions or get round the assistant's rules. The check never blocks a chat, but a flagged chat may be read by a member of our team. See the Privacy Policy.
Connecting HaloPSA
When you connect a HaloPSA instance, you authorise us to use the credentials you give us to run the reports you ask for. You must have permission from the HaloPSA owner to connect it. You can disconnect it at any time from the Integrations page.
Community repository
If you submit a report to the community repository, you give us and other users a non-exclusive, royalty-free licence to view, copy and use it. Do not include anything confidential or any personal data in a submission. We may decline or remove submissions.
Payments
Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders: it takes payment, issues invoices, charges any VAT or sales tax, and handles billing questions and refunds.
- Prices are shown at checkout.
- Subscriptions renew automatically at the end of each billing period until you cancel.
- You can cancel at any time with Manage Subscription on the Billing page. Cancelling stops the next renewal; you keep access until the end of the period you have paid for.
- Each plan includes a monthly token allowance that resets on your reset date. Unused monthly tokens do not carry over. Additional tokens you buy stay available until you use them.
Refunds
If you are not happy with your first subscription payment, you can ask for a full refund within 14 days of that payment. Email support@elegantinsights.co.uk or contact Paddle through your receipt. After 14 days, payments are not refunded, except where the law requires it or we have failed to provide the service.
Nothing in these terms affects your statutory rights.
Our intellectual property
The service, its software, design and content belong to us or our licensors. You may use it as these terms allow, but you do not own it.
Changes and availability
We keep improving ElegantInsights, so features may change. We aim to keep the service available but cannot promise it will always be uninterrupted or error-free, partly because it depends on providers such as Anthropic, Supabase and Vercel.
Ending your use
You can stop using the service and delete your account at any time from the account page. Deleting your account cancels any subscription straight away. We may suspend or end your access if you seriously or repeatedly break these terms, or if we must for legal or security reasons. Where reasonable, we will tell you first.
Our liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.
Subject to that, we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability to you for all claims in any 12 months is limited to the fees you paid us in those 12 months.
Changes to these terms
We may update these terms. If a change matters, we will email you or show a notice in the app at least 30 days before it takes effect. If you keep using the service after that, the new terms apply.
Law and courts
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.