Brief Explanations

Default: On · Type: On / off

When enabled, the assistant adds a short sentence introducing the query before the SQL block. Disable to get straight to the SQL with no preamble.

What changes

On adds a short sentence above the SQL explaining what the report does; the SQL block is identical.

This report returns every open ticket for the selected period, showing each ticket with its customer, assigned agent, status and the date it was opened.

sql

SELECT    f.FaultID AS [Ticket ID],    f.Symptom AS [Subject],    a.aareadesc AS [Customer],    ts.TStatusDesc AS [Status],    f.DateOccured AS [Date Opened]FROM Faults fJOIN Area a ON a.AArea = f.AreaIntJOIN TStatus ts ON ts.TStatus = f.StatusWHERE f.FDeleted = 0    AND f.Status <> 9    AND f.DateOccured >= @startdate    AND f.DateOccured < @enddate

SELECT    f.FaultID AS [Ticket ID],    f.Symptom AS [Subject],    a.aareadesc AS [Customer],    ts.TStatusDesc AS [Status],    f.DateOccured AS [Date Opened]FROM Faults fJOIN Area a ON a.AArea = f.AreaIntJOIN TStatus ts ON ts.TStatus = f.StatusWHERE f.FDeleted = 0    AND f.Status <> 9    AND f.DateOccured >= @startdate    AND f.DateOccured < @enddate

Off

sql

SELECT    f.FaultID AS [Ticket ID],    f.Symptom AS [Subject],    a.aareadesc AS [Customer],    ts.TStatusDesc AS [Status],    f.DateOccured AS [Date Opened]FROM Faults fJOIN Area a ON a.AArea = f.AreaIntJOIN TStatus ts ON ts.TStatus = f.StatusWHERE f.FDeleted = 0    AND f.Status <> 9    AND f.DateOccured >= @startdate    AND f.DateOccured < @enddate

SELECT    f.FaultID AS [Ticket ID],    f.Symptom AS [Subject],    a.aareadesc AS [Customer],    ts.TStatusDesc AS [Status],    f.DateOccured AS [Date Opened]FROM Faults fJOIN Area a ON a.AArea = f.AreaIntJOIN TStatus ts ON ts.TStatus = f.StatusWHERE f.FDeleted = 0    AND f.Status <> 9    AND f.DateOccured >= @startdate    AND f.DateOccured < @enddate

Where to change it

Set this under Profile → Prompt settings in the app. See all AI settings.

Brief Explanations

Where to change it

On this page