EL, in her yellow coat, presenting

"Show me all open tickets created this week"

How it works

AI Chat for HaloPSA.From question to Halo report.

Ask in English, get SQL immediately. Then test it on your live data and save it straight into Halo.

Live demo

One chat, start to finish.

Open tickets this week
You

Show me all open tickets created this week

Assistant

Here's every open ticket logged this week, with the customer and the agent it's assigned to.

sql
/* Open tickets created this week */SELECT    F.Faultid AS [Ticket ID],    F.Symptom AS [Subject],    A.Aareadesc AS [Customer],    U.Uname AS [Agent],    F.dateoccured AS [Date Created]FROM Faults FJOIN Area A ON A.AAREA = F.AreaintJOIN Uname U ON U.Unum = F.assignedtointWHERE F.Status <> 9    AND F.fdeleted = 0    AND F.fmergedintofaultid = 0    AND F.dateoccured >= @startdate    AND F.dateoccured < @enddate

The dates come from the report period you pick, so the same report works for any week.

Report Period:
Save to Repository
Query executed successfully. Showing 5 rows.
Report Created
Ticket IDSubjectCustomerAgentDate Created
10482Printer offline on second floorNorthwind LtdSam Patel2026-10-26 09:14
10479New starter laptopBrightside DentalAlex Reid2026-10-26 08:52
10471VPN drops every hourCarter & MossSam Patel2026-10-26 08:31
10466Shared mailbox accessHillcrest AcademyJo Turner2026-10-26 08:05
10460Outlook not syncing on mobileNorthwind LtdAlex Reid2026-10-26 07:48

Type your message...

After the reply

Finish it your way.

Test Report

Runs the SQL on your live Halo data and shows the first five rows. They go straight from Halo to your screen, and the AI never sees them.

Needs Halo connected

Create Report

Give it a name and it's saved in Halo, in the ElegantInsights Reports group, ready to run.

Needs Halo connected

Copy

Puts the SQL on your clipboard. Paste it into Halo yourself, or keep it for later.

No connection needed

Before you start

Good questions.

Do I need to connect Halo?

Only to test or create reports. Asking questions and copying SQL work without it. Connecting is a one-time setup on your Integrations page, for HaloPSA, HaloITSM or HaloCRM. How to connect Halo

Does the AI see my Halo data?

No. Test results go straight from Halo to your screen, and the AI never sees the rows. It writes the SQL from your question and Halo's database structure. More on your data

Will the SQL always be right?

Not always, and we won't pretend otherwise. That's what Test Report is for. If Halo sends back an error, it goes straight into the chat and EL's crew fixes the SQL.

Can I change the report after the first answer?

Yes. Reply in the same chat, like "add the ticket priority" or "only show Northwind", and EL's crew updates the SQL.

How is it charged?

Each chat uses tokens from your monthly plan. Longer chats use more, so start a new chat for each new report. See pricing

What does Save to Repository do?

It shares your query with the community repository, so other Halo users can use it too. You can hide your name and company.

Your turn.

Ask your first question.

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