Managing two-factor authentication

Once two-factor authentication (2FA) is enabled, you manage it from the Security & Privacy area of the account page. This page covers reconfiguring and turning it off. To turn 2FA on for the first time, see Sign up & secure your account.

Check your 2FA status

When 2FA is on, the account page shows Two-factor authentication is enabled with two options: Reconfigure MFA and Disable MFA. ElegantInsights uses a time-based one-time password (TOTP) factor from an authenticator app.

Reconfigure your authenticator

Use this if you've switched phones or authenticator apps.

Confirm it's you

Select Reconfigure MFA and enter the current 6-digit code from your existing authenticator app.

Scan the new code

A fresh QR code appears. Scan it with your new authenticator app, or enter the secret key manually, then verify with a 6-digit code to finish.

Disable two-factor authentication

Start

Select Disable MFA.

Confirm with a code

Enter the current 6-digit code from your authenticator app, then confirm. 2FA is removed and future sign-ins only need your password.

Both reconfiguring and disabling require a working code from your current authenticator app. If you've lost access to it and are locked out, follow the account recovery steps.